Removing Jammed Paper from Rear Side

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Important

• The printer cannot be turned off while it is sending or receiving a fax, or when the received fax or the unsent fax is stored in the printer's memory.

  Turn off the printer after making sure it has completed sending or receiving all the faxes. Do not unplug when turning off the printer.

  If you unplug the power cord, all the faxes stored in the printer's memory are deleted.

Note

• If paper becomes jammed during printing and you need to turn off the printer to remove it, tap Stop on the printer's touch screen to stop the printing before you turn off the printer.

1. Make sure you have unplugged the power cord.

2. Rotate printer so that rear side of printer faces toward you.

   

3. Open rear tray cover and then pull up paper support.

   

4. Detach rear cover.

   Pull out the rear cover.

   
   

5. Slowly pull out paper.

   

   Note

   • Do not touch the inner parts of the printer.

   If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps.

   1. Detach transport unit cover.

      Lift up the transport unit cover and pull out it.

      
      

   2. Slowly pull out paper.

      

      Note

      • Do not touch the inner parts of the printer.

   3. Make sure all jammed paper is removed.

   4. If parts (A) are raised, lower them toward you.

      

   5. Attach transport unit cover.

      Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.

      
      

6. Attach rear cover.

   Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely.

   
   

7. Plug in the printer again and turn it back on.

   All jobs in the print queue are canceled. Redo the printing.

   Note

   • When reloading the paper, make sure you are using suitable paper and loading it correctly.
   • Before printing, open the operation panel, pull out the paper output tray and the paper output support, then open the output tray extension.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.